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Design a Next-Gen Elevator | PM Interview Question

Clarification Questions

1. What does it mean by Next Gen Elevator? → Next Gen Elevator means Elevator using new technologies.
2. Where is this Elevator situated? → Skyscrapers, Commercial Buildings, Residential Buildings or Elevators to Space? Assuming it’s Commercial Buildings.
3. What is the Goal of Making Next Gen Elevators? Is it improving Safety? User Experience? Assuming it’s User Experience

Goal: To design an elevator using emerging technologies to improve user experience in a Commercial building

Customer Segment

1. Adults [Priortisation]
2. Elderly People
3. Physically Challenged or Specially abled People
4. Maintenance Staff

User Journey

1. They Call the Elevator
2. They wait for the Elevator to come
3. They Enter the Elevator and are directed to the floor they want to go
4. They travel in the Elevator and seek help in case stuck
5. They get off from the Elevator

Pain Points

1. Waiting for an Elevator [P0]