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Leadership
Leadership skills are important even if you’re not in a management position. Highlight your ability to lead, inspire, and mentor others.
Example: “Led a team of 10 agents, improved productivity by 25% through product & process improvements”
Problem-Solving
Employers value those who can tackle challenges efficiently, Emphasize your analytical thinking and creative solutions.
Example: “Implemented 3 low-cost interventions to streamline operations, resulting in a 15% cost reduction”
Teamwork
Teamwork leads to learning & trust. Showcase your ability to work well in a team, collaborate on projects, and support your colleagues/stakeholders.
Example: “Collaborated with Product & Business teams across 4…
