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Product Management Interview Experience : How would you improve WhatsApp

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Shailesh Sharma
7 min readOct 30, 2021

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In my previous posts, the link for Quantifiers wasn’t working and many of you have pointed it out.
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Interviewer: How would you improve WhatsApp?

Shailesh: Okay, before I solve this problem, I would like to clarify my understanding of WhatsApp. WhatsApp is an instant messaging platform where people can chat, have a video call, voice call, send images, documents, voice notes etc. WhatsApp has payment features as well. This may not be a complete list of all the features, but this is the broad functionality of WhatsApp. Should I proceed with this, or do you want to add something?
Interviewer: You can go ahead with this.

Shailesh: Alright! I have some questions which I want to get clarified. WhatsApp currently has two different products: WhatsApp and the other is WhatsApp for business, so which one are we focusing on.
Interviewer: Regular WhatsApp

Shailesh: Since improvement can be of different types like improvement in monetization, improvement in engagement, improvement in user experience or acquiring more users. So, what is the objective of this improvement…

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